| He: | Good afternoon, Mr. Ivanov. Weve written to you several times detailing our complaint, but havent received you reply yet. |
| You: | ( , , , , ) |
| He: | We are in a very awkward position now. We havent received the shipment which was supposed to arrive two weeks ago. |
| You: | ( , . , , , ) |
| He: | When will be the shipment ready for dispatch? |
| You: | (, ) |
| He: | If we dont receive the shipment by the end of next week, well cancel the order. |
| You: | ( , , ) |
Ex. 1.2. Read and translate the following dialogue.
Well, I think there may be some misunderstanding about our last order, Mr. Drayk.
Oh, dear. What seems to be the problem, Mr. Mayson?
Weve just started unloading the plane and the quality and quantity of the items doesnt appear to be Class A1, which we ordered.
Im awfully sorry. Let me just check this on the computer Oh, yes. Im afraid there has been a slip-up in our shipping department. Im really very sorry. By no means its our fault. What would you like to do about it?
Well, we can keep the goods and use them for another order of ours, if you will charge us 20% less for the load and ship us a load of Class A1 right away.
That sounds fair enough. Let me just check the stock position Yes, we can ship tomorrow morning, if thats all right?
Oh, yes, that will be fine.
Vocabulary:
Shipping department-
A slip-up -
Ex. 1.3. Make up Dialogue 12 on the topic Arranging Complaints on the Order in analogy.
Ex. 1.4. Translate into English paying attention to the usage of Conditional Mood.
1. , .
2. , , .
3. , 20%.
4. .
2. Write a Letter of Complaint. Use the information given about the topic of the letter and useful expressions.
, , , , ; , , , . - -. .
, . , . , , , , .
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|
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Useful Expressions
1. We would like to inform you
2. We are writing to complain about
3. Its not the first time this mistake has occurred and we are far from satisfied the service you offer.
4. There appears to be an error in the documents
5. There seems to be some misunderstanding regarding the latest consignment of goods
6. This mistake must meet the tight deadline
7. We think thereason that wrong goods have been sent to us because of the mistake of your dispatch department, who didnt take special care when delivered goods
8. Could you ask your accounts department to check our code carefully in the future?
9. The best solution would be for us to return the wrong consignment to you
10. Rather than send a credit note, you could send us three new items instead of the damaged ones
SOURCES
1. .. . . 10-, . /: , 2010. 414. ( ).
2. .. - . -. . .. 5- ., . : , 2004. 352.
3. .., .. . , , . .: , 2003. 288.
4. .. . 080502.65 (060800) 080507.65 (061100) - .: - , 2008. 70.
5. 30 : . / , ; . ., . . .. . .: : һ, 2005. 254 .
6. .. . Your way to tourism. .: , 2008. 348. ( ENGLISH).
7. .., .. . 2- . .: , 2006. 336. ( ENGLISH).
8. .. : . .: , 2004.
9. . / ; . . .. . .: : , 2007. 143.
10. .. : : . . : . , 2004. 256.
11. Cotton D. Market Leader. Course Book. Intermediate. Business English: . / D. Cotton, D. Falvey, S. Kent. Longman, 2002.
