. (Total Quality Management, TQM) , , . , - .
Total Quality Management , , .
TQM , , , . : , , . , , .
TQM . , , .
TQM : Quality Assurance (QA) Quality Improvements (QI) . , . , , , . : " ", , .
, . TQM , , , . TQM . TQM " ", " ", " ", " " " ".
"" " " , , "" , "" , .
|
|
; , , . ; , .
TQC , o TQM o . TQM , , . . 2.7.
. 2.7. TQM
TQC ;
QA ;
QPolicy ;
QPIanning ;
QI .
Q , , . Q . 0 , 0 , . , , . " " (quality improvement).
Q . , , .
TQM .
, , , , . .
, . , . , , , . .
. , , . .