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| LETTER 1 (Claim for inferiority to sample) Export Division Inter Coffee, Inc. 1677 Sea Harbor Drive Orlando, Florida 35509 USA Gentlemen: Contract No 345 We have examined the consignment of Coffee shipped by m/v Victoria against Contract no. 345 and in accordance with the terms and conditions of the contract we find that the Goods are inferior to the sample on the basis of which the contract was concluded. After a thorough examination of the Coffee we have to make the following claim on you. We believe that 5,000 bags of Coffee shipped by m/v Victoria sold to us as Santos Coffee New York Type No.2 contain excessive quantity of unripe, shelly, broken, weevily and defective beans and correspond to Santos Coffee New York Type No. 3/4. We are therefore claiming from you the amount of $ 7,200 being the price divergence between Santos New York Type 2 and Santos New York Type 3/4 of $36.20 per 50 kilos on 5,000 bags weighing 300 metric tones. Please inform us if you agree to grant us this allowance. Yours sincerely Susan Kohen Managing Director |
| LETTER 2 (Reply to Claim) April 10, 20... Ms Susan Kohen Welsh Trading Company, Ltd 56 West Road Cardiff CF4 2FT Dear Sirs Contract No 345 We acknowledge receipt of the letter of April 8, 20... claiming an allowance of 1.20 dollars per kilo on 5,000 bags of Coffee shipped by m/v Victoria. We have carefully examined the samples from this consignment and offer you, without prejudice, an allowance of 75 US cents per 50 kilos in full settlement of your claim. Failing your acceptance of this offer, the claim will be submitted to arbitration. Yours sincerely George Wollen Sales Manager |
| LETTER 3 (Claim for missing goods) May 15,20- Kitchen-Ware Supplies, Ltd. Cotton Road Exeter England EX4 9DT DearSirs Order No 153 We refer to our order (No 153) for China-Ware. Our agent took delivery of the consignment in accordance with the instructions contained in your advice of despatch. Unfortunately, only 1800 cups were despatched. The 2000 saucers, packed separately according to our instructions, arrived in good order and condition. However, they are not much use to us without the missing 200 cups. There is a clear discrepancy between the packing lists which arrived and your invoice. Whether there has been pilferage or not is a matter for the Lloyd's agent, who is investigating the matter at the moment. We must ask you to arrange for the dispatch of replacements for the missing cups at once, as we must meet the delivery time agreed upon with our own customers. Yours sincerely Robert Leclerc |
| LETTER 4 (Reply to Claim) May 16, 20... Mr Lecrerc Lournier, SA Rue de Rivoli Paris Dear Sirs Order No 153 We have received your letter of September 4, 20... concerning the above-mentioned order. We regret that you did not receive the whole consignment of China Ware. Our Forwarding Agents have informed us that the crates (Nos. 15-17) were * t behind at the warehouse of the Port of London. They are arranging for the dispatch of the three crates short-shipped on board the m/v Catherine which is to arrive in Marseilles on May 18, 20.... We apologize for the inconvenience caused by this short-shipment which due to circumstances beyond our control. We will contact our Forwarding Agents and the port authorities to prevent delays occurring this way in future. Yours sencerely Michael Brown Managing Director |
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