|
()
| Opening times
| ( )?
| What times are you open?
| 9 6 , .
| We're open from 9 am to 6 pm, Monday to Friday.
| 10 8 , .
| We're open from 10 am to 8 pm, seven days a week.
| ( ) / ?
| Are you open on Saturday / Sunday?
| ?
| What time do you open tomorrow?
| ?
| What time do you close?
| ?
| What time do you close today?
|
| Selecting goods
| ?
| Can I help you?
| ?
| What can I do for you?
| - ?
| Are you looking for something in particular?
| , .
| I'm just browsing, thanks.
| ?
| Could you help me?
| , ?
| Excuse me, could I ask you something?
| ?
| How much is this / it? How much does this / it cost?
| ?
| How much are these?
| ... ?
| How much is that... in the window?
| .
| That's cheap.
| .
| That's good value.
| .
| This is amazing value for money.
| .
| That's expensive.
| ...?
| Do you sell...?
| (-)...?
| Do you have any...? Have you got any ?
| / ?
| Do you have this in large / small?
| / ?
| Do you have these in a size bigger / smaller, too?
| /
| large / extra large
| , . (.)
| Here you are.
| , .
| Sorry, we don't sell them.
| , .
| Sorry, we don't have any left.
| ....
| I'm looking for....
| , ...?
| Could you tell me where the... is?
| ...?
| Where can I find the...?
| .
| They are over there.
| , ?
| Did you find what you were looking for?
| ?
| May I try this on, please?
| ?
| Would you like to try it on?
| .
| The fitting room's over there.
| / .
| It suits you very well.
| ?
| What size are you?
| - ?
| Have you got anything cheaper?
| ?
| How about one of these?
| , .
| It's not what I'm looking for.
| , .
| Its not quite what I wanted.
| ?
| Do you have this item in stock?
| , .
| Sorry, we are out of .
| , ?
| Do you know anywhere else I could try?
| ?
| Does it come with a guarantee?
| ?
| Would another colour do?
| , ?
| Have you got this in another colour?
| ?
| What colour would you like?
| .
| It's a nice colour.
| .
| It comes with a one year guarantee.
| ?
| What material are they?
| ?
| Do you deliver?
| / / / .
| I'll take it / this / them.
| - ?
| Anything else?
| - ?
| Would you like anything else? / Anything else? / Did you want anything else?
| , .
| Please pay at the check-out.
| .
| Ill take this to the check-out for you.
|
| Making payment
| ?
| Are you in the queue?
| ,
| Next, please! ( Can I help you?)
|
| to jump the queue (BrE) to cut in the line (AmE)
| ?
| Do you take credit cards?
| -.
| Enter your PIN.
| , .
| Please wait.
| .
| Remove the card.
| .
| Signature.
| Sign, please.
| , .
| ?
| Can I pay by cheque?
| .
| I'll pay in cash.
| .
| I'll pay by card.
| , ?
| Could I have a receipt, please?
| ?
| Do you need a bag? Would you like a bag?
| , ! / , (,) !
| Yes, thank you! / Yes, please!
|
| VAT
| ?
| Can I have a tax free bill?
| ?
| Shall I giftwrap it?
| , , ? ( )
| You dont happen to have any change, do you?
| .
| Heres your change.
| 1
| one penny
| 5, 10, 20, 50
| five / ten / twenty / fifty pence five / ten / twenty / fifty pee ()
| 1 / 2
| one pound / two pounds
|
/
| Returns / exchange and complaints
| .
| I'd like to return this.
| .
| I'd like to change this for a different size.
| ( / ) , ( / ) .
| I'll take it back to the supermarket and see if I can change it.
| ?
| Do you want to change it or get a refund?
| ( )?
| Does it fit?
| .
| It doesn't fit.
| / / / / .
| Its too small / big / wide / tight / expensive.
| / .
| It's a bit too big / small.
| / .
| I'd like to change it for a larger / smaller size.
| / ?
| Do you have a bigger / smaller size?
| .
| It doesn't work.
| ? ( , )
| Do you give refunds?
| , .
| You can bring any clothing items back up to three weeks after purchase, but you must keep the receipt.
| ?
| Could I have a refund?
| ?
| Could I have a discount?
| ?
| Have you got the receipt?
| ?
| Could I speak to the manager?
|
,
| Signs you might see in a shop
|
| Open
|
| Closed
| 24
| Open 24 hours a day
|
| Special offer
|
| Sale
|
| Clearance sale
|
| Closing down sale
|
| Good value
| .
| Buy two for the price of one.
| 2, 1
| Buy 2 get 1 free
| 2, 1
| Buy 2 get 1 half price
| ( )
| Deal
| 3 5
| 3 for 5 pounds
| ( )
| Reduced to clear
|
| Half price
|
| Out to lunch
| 15
| Back in 15 minutes
|
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