:
1. ________________________________________________________ ( ..)
_____ , _______ _____
: ________________________________________________________________
2. _________________________________________________________ ( ..)
_____ , _______ _____
: ________________________________________________________________
: __________________________________________________________
( ..)
: ______________________________________________________________
. , .
: _____________: _______________________________________________
: _________________________________
-
2018
. 3
1. - Business Service. 5
1.1 Business Service 5
1.2. - - . 11
1.3. - - . 19
1.4 - .. 22
1.5. . 23
1.6. . 25
2. Business Service. 29
2.1. . 29
2.2 . 34
3. Business Service. 36
. 42
.. 44
, :
- ,
- , ,
- ,
- .
- ;
- ;
- , .
.
|
|
, , , , , . .
.
Business Service .
: Business Service .
:
1) - Business Service.
2) Business Service;
3) Business Service.
: , .
, .
1. - Business Service
Business Service
Business Service 1996 .
- .
.
:
1996 . . .
1997 . .
1998 .
1999 IATA (International Air Transport Association)[1].
2000 .
2005 .
2008 - . , Russian Business Service.
2010 . 2009
2012 2011.
2014 Gold Agent 2006 , . .
2015 . , . on-line . , 2014 .
|
|
2016 . , . on-line (Call Center). Malev, Thai Airways . Deutsche Bahn .
Business Service . 15 Business Service , , , . , , Insentive , .
: . . . . . , !.
:
- .
- .
- .
- .
Business Service , 19 , 13 , 6 . , . .
: (20 ), - (- ), ( , ), ( ), ( ), ( ).
200 . 15 .
- . Business Service . 1.1.
.
|
, ( ). .
Business Service.
SWOT- .
1.1.
Business Service
Business Service + Business Service - | ||
: | - . - . - . - . - . - . - . - / . - . - . - . - know-how. | - + + + - + - - + - + + |
: | - . - . - . - . - . - . | - + - - + + |
: | - . - . - . - know-how. - , . | + + + + + |
: | - , . - . - . - . - . - . - . - . - . | + + + + - - + + + |
: | - . - . - . - . | + + - + |
: | - . - . - . - - . - . | - - + - - |
: | - . - . - , . - , . | - - - - |
|
|
, 1.1 :
- Business Service :
1. :+2
2. :+5
3. :+5
4. :+2
- Business Service :
1. : 0
2. :-3
3. :-4