-
:
1.
2. -
3. -
. - . -. -. - . - . (Configuration Management System CMS).
-. . (Service Portfolio Management SPM): ; , ; ; ; .
-. ( ; ; ; ; ; ; ; ; ). : ; ; (SPM); ; ; .
) :
1. . ., .., . . IT- . . . -2012.
2. . 2- ., -2011.
) :
3. .. , .. - - .: , 2005. - 480.
4. - - 2010.
1. ITSM ?
2. ITSM?
3. ITSM.
4. IT-?
5. ITSM ?
6. CMS?
7. ?
8. CMS.
9. ?
10. .
4.
. - . -. , . . IT-, , , . . , , , , , IT-, . IT-. .
|
|
-. , , . , . , , . , , , . , , .
. - : (outsourcing); - (co-sourcing); (partnership or multisourcing); - (Business process outsourcing); (application service provision); (knowledge process outsourcing KPO). -: , (RAD). .
(, , , ): , , , , , .
) :
1. . ., .., . . IT- . . . -2012.
2. . 2- ., -2011.
) :
3. / . - ., .., .., .. - .: , 2005. - 480.