Before you read
1. How many jobs in a hotel and restaurant can you think of? Write in your own language if necessary.
Reading
2. Milan Havel works for a large hotel in London. He is giving a presentation about the hotel's organization.
'My name's Milan Havel, and I'm an assistant manager at the Hotel Ambassador in London. There are two assistant managers, and one of us is always on duty at busy times. The general manager has overall responsibility, of course, and we report directly to her. We are responsibfe for the day-to-day running of the hotel. We plan the work schedules, manage the accounts, and deal with any problems to do with staff or guests.
We have a staff of about 100 people. Basically, there are four departments, each with its own manager.
Firstly, there's front of house - that's receptionists, the people who deal with out guests on a daily basis. They check guests in and out, take reservations, make sure that everyone is getting the service they need. The reception team usually consists of a supervisor and two or three receptionists, depending on the time of day. They report to the front of house manager, who is also in charge of the porters and doormen.
Then there's housekeeping all the services to do with the rooms. The head housekeeper is in charge of this. She has a team of maids who make up the rooms, provide towels and bed linen, and ensure that everything is ready for a new guest. She also looks after laundry, and cleaning in other parts of the hotel.
The banqueting and conference manager organizes all the events that take place in the hotel. That could be a one-day conference for twenty people, or a big corporate function with hundreds of guests. He has a team of event organizers who look after groups and parties. For smaller functions we use our in-house catering staff, but for big occasions we employ agency staff by the hour.
And finally, there's the food and beverage manager, I'll tell you more about the restaurant in a moment...'
Vocabulary
3. Complete the sentences (1-5) -with a phrase from the box. Look back at the text to help you. More than one may be correct
responsible for manage(s) b in charge of look(s) after report(s) to u deal(s) with
1. a) The general manager is____________ the whole hotel.
b) She probably___________ the company managers.
2. a) The assistant managers________ the general manager.
b) They always_______ day-to-day problems.
3. a) The receptionists ___________ the guests.
b) They have to ___________ the front of house manager.
4. a) The head housekeeper ________the cleaning.
b) She ________a group of maids.
5. a) The events organizers are ___________ parties and groups.
b) They ________the banqueting and conference manager.
Reading
4. Read the text and draw the organization chart for the food and beverage department
The food and beverage manager is responsible for the restaurant and the kitchen. Three people report directly to him: the head waiter, the bar manager, and the head chef. The head waiter manages the specialist wine waiters and the other waiters and waitresses. The bar manager is responsible for the bar staff. The head chef manages the kitchens and under him comes the assistant or sous chef Then any other chefs report to the sous chef. Finally, the kitchen porters come at the bottom of that reporting line.
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Vocabulary
5. Complete the job descriptions (1-8) with the jobs on your food and beverage department organization chart.
l. The _____________manages the bars on a day - today basis.
2. The____________ wash dishes and do very simple jobs in the kitchen.
3. The____________ serve drinks to customers, mix cocktails, and clean, all the glasses.
4. The____________ looks after the wines in the wine cellar, and advises customers on which wine to choose.
5. The_____________ manages the day-to-day running of the kitchen.
6. The_____________ serve food to restaurant customers.
7. The____________ helps the head chef and looks after the kitchen staff.
8. The____________ is responsible for the restaurant and the kitchen staff.
Speaking
Imagine you are the food and beverage manager. Prepare a short presentation about the jobs and responsibilities of the people in your department. Use Milan's presentation in Exercise 2 to help you. Organize your talk like this:
- introduce yourself: My name's... and I'm the...
- introduce your department: Basically, there are three sections...
- say who is responsible for the different departments, and what people do: The head-waiter...
Get real
Work in pairs. Use the Internet, magazines, or reference books to find out what these people do in a hotel or on a cruise ship. Report back to your class and note any other interesting jobs you find: night porter, chef de partie, casino manager, purser, cruise director.
Topic 7
