1. ARENA .. 3
2. Basic Process ARENA... 21
3. ARENA 26
4. Advanced Process ARENA... 33
1.. 38
1. ARENA
ARENA. :
Object
AutoConnect
Tools/Options Options
o Settings
Create Backup file when saving;
o Edit Layers Enable All OK;
o Run Layers Enable All OK;
o Project Parameters Statistic Collection OK;
Run/Setup Run Setup
o Project Parameters Statistic Collection OK.
. Drag and Drop Basic Process: Create, Process Dispose.
1 6 0,1 . , ( ) : 2 , -1 , 3 .
, , .1.1.
. .
Run/Setup (.1.2).
, .
( , .. Arena).
, Run/Go ( F5, ).
. 1.2.
Replication Length ( Infinite ), . , Doc Process . (.1.3).
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. 1.3.
( ). , Resource Capacity 2. , , , 1 5.
, . Arena Animate. . , Clock Date Animate (.1.4).
. 1.4.
, ( Variable Animate). , ( Build Expression) (.1.5).
Basic Process Variables/Queue/Current Number In Queue, .1.6.
. 1.5.
. 1.6.
. , Clock Date Animate.
. Plot Animate. Arena, Expression Plot Expression, .1.7.
. 1.7.
, .1.8.
. 1.8.
, . . Animate. Resource, . , : Idle , Busy , Inactive ( 0), Failed . , Open. Contact Center, .1.9.
( - ).
, , . , .
. 1.9.
. Resource Manager Manager 1 Manager 2, Capacity 1 . Set Project Bar , . Doc Process, . Resources Edit. Resources Type Set, Set name Set 1. , Set 1 Cyclical, .. , .
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( Resource). , Identifier : Manager 1 Manager 2. , Manager 1. .1.10.
. 1.10.
, . . .
Schedule Basic Process. .1.11. , 8.00 17.00 13.00 14.00. . 14.00 15.00.
, Manager 1 Manager 2. Type Resource Based on Schedule (.12).
. , .
, Replication Length 24 ( Run/Setup). . , .
. 1.11.
. 1.12.
, , . , (Replications). Run Setup Replication Parameters Initialize Between Replications.
, :
Initialize Statistic (Yes) Initialize System (Yes). , . 0 24 , . .
Initialize Statistic (Yes) Initialize System (No). 0 24 , .
Initialize Statistic (No) Initialize System (Yes). 0 24*N , N , .
Initialize Statistic (No) Initialize System (No). 0 24*N , N , .
, , , .
.
Busy/Hour Idle/Hour Resource 5 ., 6, . , 8 , 40 48 . . Arena . Arena . Project Bar ( Reports) Resources. Cost Busy Cost 40 48. , (Schedule Rule) Ignore. , , . , . , ( Sched Util =1,33) (.1.13).
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. 1.13.
Schedule Rule Preempt . , . .1.14.
Idle Cost , .. . , : Busy Cost + Idle Cost.
( Usage Cost ). Per Use Resource, , 1. , Usage Cost = Num Seized * Per Use (.1.15). Per Use 0, Total Cost Usage Cost.
. Category Overview Reports Project Bar. Preview , Arena (.1.16 1.22).
. 1.14. Schedule Rule
, , , Doc Process Value Added. , .
. 1.15.
( ) , Export Report .
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. Total Cost VA Cost , Value Added,
. 1.17. Entity/Cost Entity/Other
. 1.18. Process
. 1.19. Process ()
. 1.20. Queue
. 1.21. Resource
. 1.22. Resource ()
, . , . , , .
, , . , , . . , Visio 2003 Office Layout (.1.23).
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. 1.23. Visio 2003
Arena.
, , .. . , . , .1.24.
. 1.24.
. , . Type Point. Points , Add, . , .25. , (.1.25).
. 1.25.
.
. 1. 26.
Navigate Project Bar. .
, , , , , . Arena . , .