:
| Mr Roinson / to speak to / Id like | Id like to speak to Mr Robinson. |
| 1) sure /Im / in /is /he/not | _______________________________.. |
| 2) a moment / will / hold on / you | _______________________________?. |
| 3) and / go / find out / Ill | _______________________________.. |
| 4) is / at / out / the moment / Mr Robinson | _______________________________.. |
| 5) you / will / a message / leave | _______________________________?. |
| 6) In / be /Mr Robinson / will / when | _______________________________? |
| 7) convenient / you / to ring / will / be / in the afternoon / it /for | _______________________________?. |
| 8) I / who / shall /was /say /calling | _______________________________?. |
| 9) you / repeat /please / the name / will | _______________________________? |
| 10) the name / spell / me /let | _______________________________.. |
| 11) have / a note of / I / made / that | _______________________________.. |
8. / . , , , (.18-21).
:
| (Mike) | (Mrs Porter) |
| Could I speak to .? | Shes just gone out for a moment. |
| May I leave a message ? | Can I take a message? |
| Could you ask her to? | Could you hold for a second? |
| Id like to invite her to | I didn't have a pen handy |
| The address: 23 Green str. | Could you please repeat that information? |
| Time: at 7 p.m. | Is there anything else? |
| let me write that down | |
| I've got it. |
Task for A: You are Mike. Try to leave a message for Nelly, who is not in at the moment.
Introduce yourself/ invite Nelly to answer the call/ ask when Nelly will be back / leave a message for Nelly asking her to come to the party tonight.
Task for B: You are Mrs. Porter (Nellys mother). Your daughter is out. Take the message for her.
Introduce yourself/you dont have a pen handy/ ask Mike to hold a minute/ ask Mike to repeat the information /Write down the information from Mike/.
UNIT II. MAKING AN APPOINTMENT
VOCABULARY
| to appoint | to be busy | to suit smb |
| appointment | to be tied up | to sound good |
| to make an appointment | to be booked up | to get in touch with somebody |
| to check an appointment book | to be available/ unavailable | to put through / to connect |
| to fix | to have in mind | schedule |
| to fix another appointment | to postpone | date(s) |
| to be convenient for somebody | to arrange | to agree |
| to confirm | How about...? | message |
| to send confirmation of the appointment | to suggest another day | |
| to settle the matter on the phone | to have an urgent business | |
| to look forward to... ing | earlier /later |
, . . .
|
|
|
How to Set Appointments
Set Appointments
Appointments can be crucial to operating and maintaining any type of business. If you are in sales, you will need to set appointments with both current and potential customers. If you are in the medical or behavioral health field, you need to schedule appointments that fit your clients' schedules as well as your own. No matter what type of business you are running, learning the best methods by which to set appointments will help your business run more smoothly.
Instructions
Determine how much time needs to be blocked out for each appointment. This will allow you to check your calendar for appropriate days and times according to your current schedule.
Offer two or three specific dates and times for the appointment. If there are several time slots available, offer the first few that work best for you.
Be as flexible as possible. If a client or customer is only available later in the day or first thing in the morning but you currently have no slots available, try to reschedule another scheduled activity to accommodate them.
If you have large blocks of time available throughout the week or month, ask clients or customers if they have a date or time preference. They will appreciate the fact that you value their time.
Make confirmation calls the day before to remind the client or customer of the time, date and location of the appointment and confirm that they still plan to meet with you.
(By Tielle Webb, eHow Contributor)
Questions:
How do you usually set appointments with your friends? Do you follow all the instructions described?
2. http://www.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/unit1telephone/4appointments.shtml , :
1) Where is Brian Hibberd?
a) in a meeting
b) on holidays
c) on a business trip
d) at home
2) When is it convenient for Mr Jefferson to have the appointment?
a) 5.15 next Wednesday
b) 4.15 next Wednesday
c) 4.15 next Monday
d) 4.15 this Wednesday
3) How long are Hibberds holidays?
a) one week
b) two weeks
c) one month
d) three weeks
3. 2 :
Michelle: Mr Hibberds office!
Peter: Hello, can I speak to Brian Hibberd, please?
Michelle: Im afraid hes in . until lunchtime. Can I take a message?
Peter: Well, Id like . . to see him, please. Its Peter Jefferson here.
Michelle: Could you hold on for a minute, Mr Jefferson. Ill just look in the diary. So whens for you?
Peter: Some time next week if possible. I gather hes away the following week.
Michelle: Yes, thats right, hes on holiday for a .
Peter: Well, I need to see him before he goes away. So would next Wednesday be okay?
Michelle: Wednesday. let me see. he's out of the office all morning. But he's free in the afternoon, after about three.
Peter: Three o'clock is difficult. But I could make it after four.
Michelle: So shall we say next Wednesday, in Mr Hibberd's office?
Peter: Yes, that sounds fine. Thanks very much.
Michelle: Okay, then. Bye.
