, ECM.
, , , , ( ), .
. ( AIIM Store ) , ( ), .
( AIIM reserve ) , , , . , , , , (RMS), . - (Workflow/BPM), (Document Management Systems), (CMS/WCMS), (Digital Aasset Management Systems), (Records Management Systems, RMS).
. , , , , , , , , , .. ECM-, , , . ( , ) .
12.2 (Input/Capture).
, . (. . 2) , , , ( ERP-, , ..).
, . , , OCR-.
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: , , . , . , , . , . (Handprint Character Recognition, HCR) ASCII-. . OMR (Optical Mark Recognition ) .
IDR (Intelligent Document Recognition) , , .
, .
.
, EMC (Captiva), ABBYY Cognitive Technologies.
12.3 - (Workflow/BPM).
ECM- - . . Workflow - . ECM, , -, . - (, ).
Workflow- -, , .
(workflows), . - (Business Process Management System) , -, , , , , . , . BPM-, . Workflow/BPM : ; , , ; , . , IBM (FileNet), EMC (Documentum), Open Text (Hummingbird) Microsoft (SharePoint). SAP Oracle, ERP- .