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Model: speak to Dick talk to your mother have a word with Joe speak to the foreman have a word with Nurse Evans talk to the manageress | Key: Can I speak to Dick, please? Can I talk to your mother, please? Can I have a word with Joe, please? Can I speak to the foreman, please? Can I have a word with Nurse Evans, please? Can I talk to the manageress, please? |
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PART 1
Starting a Telephone Conversation
Vocabulary List
spell, v | () |
go over smth | |
put smb through to | 璺 ( ) |
purpose of the call | |
at this number | |
get the wrong number | |
dial, v | |
be afraid | |
be in | |
in connection with | |
hold the line | |
hold on | |
be damaged | |
replace, v | |
available | , |
unavailable | |
keep ones appointment | |
reschedule, v | |
cancel, v | |
postpone, v | ; |
extension | |
accept, v | |
take ones word for | |
engaged line | |
be tied up |
Translate into English:
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5. , .
6. , .
7. ?
8. , .
9. , ³ .
10. .
11. , .
12. 璺 ?
Drilling Exercises
Exercise 1.1
Model: Whos calling? | Key: May I ask whos calling? |
Who is speaking? | May I ask who is speaking? |
Whats your name? | May I ask your name? |
Whats the purpose of your call? | May I ask about the purpose of your call? |
Whats the problem? | May I ask what the problem is? |
What is it about? | May I ask what its about? |
Exercise 1.2
Model: Spell that, please! | Key: Could you spell that, please? |
Repeat that, please! | Could you repeat that, please? |
Give me your name again. | Could you give me your name again, please? |
Your telephone number, please! | Could you give me your telephone number, please? |
Go over that, please. | Could you go over that, please? |
Say that again. | Could you say that again, please? |
Put me through to Roger Brown. | Could you put me through to Roger Brown, please? |
Expand on that. | Could you expand on that, please? |
Ask him/her to call me back. | Could you ask him/her to call me back? |
Explain the problem in more detail. | Could you explain the problem in more detail? |
Put me through to your accounts department. | Could you put me through to your accounts department, please? |
Speak a little bit more slowly. | Could you speak a little bit more slowly, please? |
Exercise 1.3
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Model: You speak too fast. | Key: Could you speak a little slower? |
I cant hear what you say. | Could you speak up / a little louder? |
I dont understand your name. | Could you spell your name, please? |
I didnt catch your name. | Could you repeat your name, please? |
I want to speak to Mr. Jordan but he has no direct number. | Could you put me through to Mr. Jordan, please? |
I dont have your number. | Could you give me your number, please? |
I wont understand, if you dont give me the details. | Could you give me the details, please? |
The goods are damaged and should be replaced. | Could you replace the goods, please? |
I cant keep our appointment. | Could we possibly reschedule / cancel our appointment? |
Exercise 1.4
Model: Mr Macpherson is tied up. | Key: Im afraid Mr Macpherson is tied up at the moment. |
Hes at the meeting. | Im afraid hes at the meeting at the moment. |
He is not here. | Im afraid he is not here at the moment. |
Shes out of the office. | Im afraid shes out of the office at the moment. |
Hes on holiday. | Im afraid hes on holiday at the moment. |
He wont be here till tea-time. | Im afraid he wont be here till tea-time. |
Youve got the wrong extension. | Im afraid youve got the wrong extension. |
I can hardly hear you. | Im afraid I can hardly hear you. |
Its below standard. | Im afraid its below standard. |
We cant accept these goods. | Im afraid we cant accept these goods. |
I wont be in the office on Monday. | Im afraid I wont be in the office on Monday. |
Ive got some rather bad news. | Im afraid Ive got some rather bad news. |
Theres nobody available to answer you call. | Im afraid theres nobody available to answer you call. |
Youll have to take my word for it. | Im afraid youll have to take my word for it. |
This is the wrong extension. | Im afraid this is the wrong extension. |
His / her line is engaged (busy). | Im afraid his/her line is engaged (busy). |
Ms Thomson is unavailable at the moment. | Im afraid Ms Thomson is unavailable at the moment. |
Im in a meeting at the moment. | Im afraid Im in a meeting at the moment. |
My meeting has taken longer than I expected. | Im afraid my meeting has taken longer than I expected. |
Exercise 1.5