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ISO 9000




15 2000 ISO 9000. 2000. 9001:2000 9001,9002 9003.

. . 9000:2000, 9001:2000, 9002:2000 .

ISO 9001:2000 . : ISO 9000, ; ISO 9001 , ISO 9004, ISO 9001

 

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") (Customer Focus). , , , .
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) (Mutually Beneficial Supplier Relationships). "

 

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  • (voice of the customer). : . , .

, , , ISO 9000. ISO 9001:2000 .

  • (continual improvment). ISO 9001:2000 . , . ISO 9000, ---.

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5: (Management review). ISO 9001:1994 , . . , , , .

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, (Study Report) JTC1/SC7 944R, 11 1992. :

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1993. JTC1. 1993. JTC1/SC7:

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SPICE 1995. 2. SPICE, 1995. , .

ISO/IEC 2 , .

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4: CMM SPICE





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