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Ex.3. Complete the phrases with the following options




1. I think there should be __________ booked for us. two rooms a single room a twin room an apartment  
2. You can settle the account _________ by card. by cash. by cheque. as you wish.
3. Take the lift over there to _________ the second floor. the conference hall. to the fifth floor. the lobby.
4.I'm afraid ______________________ you have nothing booked. there are no vacancies. we are full at the moment. you have to find another hotel.
5. I suppose _____________________ we have no choice, really. it's too late to find another hotel now. we need to speak to the manager. we have to take the room.
6. There must be two double rooms booked for us, in the names of ____________________________ Mr. and Mrs. Brown. McDonald &Sons. Mr. Havocking and Isabella Rossellini. Big Fish Games and Partners.
7.What time do you want __________ to leave? to arrive? to check out? to check in?

Ex.4. Use the prompts from the box to fill in the missing information.

-How long are you going to stay? - Have a nice day. -Can I help you, miss? Of course. You may order your dinner to your room. -Is there a bathroom there? -You can settle an account by cheque or cash, as you wish. - We are one of the conference partner hotels, so there is a ten per cent discount. Would you like a single or a double room? -How much do you charge for the room?

Situation 1.

R- receptionist Y- you

R. ___________________________?

Y. Yes, I would like a room.

R. ___________________________?

Y. A twin room, please. ___________________________?

R. OK, let me check.Yes, there isa twin room with en suite bathroom.

Y. Great, thank you so much. We're attending the 'International Agricultural Fair. Does that mean we get a discount?

R. ___________________________. ___________________________?

Y. For a week. __________________________?

R. Thats 55 pounds.

Y. Can I pay cash or cheque?

R. ___________________________.

Y. Thanks a lot. Do you have a room service?

R. ___________________________.Here is the key, sir. The bellman will show you up to your room, sir. Just follow him. _________________

 

Situation 2.

I think I have no choice. It's too late to find another hotel now. - Thats terrible! What should I do? How can I pay? -I wonder if you have any vacancies. Here you are.- A twin room would be better.

R. Hello, sir. Can I help you?

Y. __________________________________

R. Would you like a single or a double room?

Y. __________________________________

R. Just a moment. Let me see. Sorry. But we have no twin roomsat this time.

Y. __________________________________

R. All I have left are two small single rooms.

Y. __________________________________

R. Right, so thats booked now. We'll need you to fill in the registration form.

Y. __________________________________

R. You can sign a credit card voucher.

Y. __________________________________

R. Here is your guests card. Youll get the key to your room from the receptionist. Have a nice day.

 

Ex.5. Read the dialogues in pairs and act them out.

G-guest R- receptionist

Check in.

R.Good evening. Can I help you?

G.Yes, please. I'd like a room for the night.

R.Would you like a single room, or a double room?

G.A single room, please. How much is the room?

R.It's $55 per night.

G.Can I pay by credit card?

R.Certainly. We take Visa, Master Card and American Express. Could you fill in this form, please?

G.Do you need my passport number?

R.No, just an address and your signature.

G.(fills in the form) Here you are.

R.Here's your key. Your room number is 212.

G.Thank you.

R.Thank you. If you need anything, dial 0 for the reception area. Have a good stay!

Check out.

R: Did you enjoy your stay with us?

G: Yes, very much. However, I need to get to the airport now. I have a flight that leaves in about two hours, so what is the quickest way to get there?

R: We have a free airport shuttle service.

G: That sounds great, but will it get me to the airport on time?

R: Yes, it should. The next shuttle leaves in 15 minutes, and it takes approximately 25 minutes to get to the airport.

G: Fantastic. I'll just wait in the lounge area. Will you please let me know when it will be leaving?

G: Of course, I will.

R: If you like, you can leave your bags with the porter and he can load them onto the shuttle for you when it arrives.

G: That would be great, thank you.

R: Would you like to sign the hotel guestbook too while you wait?

G: Sure, I had a really good stay here and I'll tell other people to come here.

R: That's good to hear. Thank you again for staying at our hotel.

 





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