For over... year and... half Pamela and her partner Edith have been the owners of the Sea View Hotel in... Lime street. For... last ten years they have made... good profit from the hotel. Pamela is excellent with... figures and seldom makes... mistake.... two ladies, however, don't do all the work themselves. They invite... college students who do the cleaning and washing up. Old Albert,... retired policeman, takes care of the swimming-pool.
, .
... Saturday evening we were... our way home... our friends'place. It was well... midnight and we were still miles... home. We tried to get the engine started but... vain. There was no traffic... the road... all.
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1. ____________________ Not at all.
2. ____________________ She is much better now.
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I. :
1. to have the right a.
2. management skills b.
3. key to success c.
4. favourablesolution d.
5. to make decisions e.
6. topmanagement f.
7. supervisor g.
8. company's affairs h.
9. middle management i. ()
10. to implement the approach j.
11. innovation .
12. operating management 1.
2. :
personnel, company, president, vice president, alternative, analyze, problem, function, plan, organize, control, element, business, effective, motivation, staff, leader, communication.
3. :
1. Management is the art of getting things done through other people. It includes the personnel who have the right to make decisions that influence company's affairs.
2. There are three management levels: top management, middle management and operating management. Top management includes the president, vice presidents, and the general manager. Middle management includes department managers and plant managers. Operating management includes supervisors, foremen, etc.
3. The most important responsibility of any manager is decision making. Successful management is a skill of choosing from alternatives.
4. Decision makings are divided into: recognizing the problem, defining and analyzing the problem, evaluating alternative solutions, choosing the most favourable solution and implementing the approach chosen.
5. Management functions are planning, organizing, directing, controlling, staffing and innovating. It should be noted that successful management is based on three basic elements: leadership, motivation and communication.
6. To operate a successful business one should have management skills because effective management is the key to business success.
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3,4 5.
5. , :
1. What steps is decision making divided into?
2. What are the management functions?
3. Whom does top management include?
4. What managers does middle management include?
5. What specialists does operating management include?
a. Planning, organizing, directing, controlling, staffing and innovating.
b. Department managers and plant managers.
c. Supervisors, foremen, etc.
d. Recognizing the problem, defining the problem and choosing the most favourable solution.
e. The president, vice presidents and the general manager.
6. , :
1. Top management includes....
2. Middle management includes....
3. Decision making is divided into....
4. Management functions are....
a) department managers;
b) general manager;
c) supervisors.
a) planning and controlling;
b) recognizing the problem and choosing the right solution.
