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Special Services and Hotel Facilities




Nowadays large, modern hotels contain not only guest rooms, but many other facilities as well. They usually contain restaurants and cocktail lounges, shops and recreational facilities for social functions, conventions and conferences — ballrooms, auditoriums, meeting rooms of different sizes, exhibit areas and so forth.
Not so long ago, convention facilities were ordinarily found only in large cities or in intensively developed resort areas like Miami Beach. Nowadays they are more often included in resort hotels so that the people who attend conventions there can combine business with pleasure.
Catering, providing food and drink for transients, has always gone together with accommodations. Food services are a feature of hotels. The typical modern “packaged hotel” includes a restaurant, a coffee shop for quicker and less expensive meals, and a bar or cocktail lounge. Many larger hotels have several restaurants, often featuring different kinds of foods, as well as different prices. Hotels also normally provide “room service” — food and drink that are brought to the guest’s room. In addition, catering service provided in the hotel’s recreational areas. The poolside bar and snack bar, for quick food, are normal parts of the service at a resort hotel. So, restaurants, bars and nightclubs outside the hotels are a standard feature of the resort scene. They provide not only catering, but also some kind of entertainment for the tourist who is bored with the limits of hotel life.

 

Answer the questions:

1. What do modern hotels contain?

2. What are convention facilities intended for?

3. What does a typical modern hotel include?

4. What is “room service” normally provided in hotels?

5. What do restaurants outside the hotels provide for tourists?

Psychology

 

 

Emotions

People experience a lot of pleasant and unpleasant emotions such as hope, relief, joy, surprise, love and happiness but also nervousness, fear, sadness and anger. There were found six clusters called primary emotions. Three are pleasant - love, joy and surprise, and three are unpleasant - anger, sadness and fear. The six primary emotions can be subdivided into 24 other emotions. For example, love includes affection, lust and longing; joy - cheerfulness, pride, relief, optimism; surprise - amazement; anger - rage, envy, disgust, irritation; sadness – shame, suffering, neglect, disappointment, sympathy; fear - horror, nervousness. Such emotion hierarchy represents an attempt to organize our emotional experiences.

There was also described the most likely scenario for each of the six primary emotions. The scenario includes:

1) situations or thoughts that may result in an emotion

2) the most likely subjective, physiological and behavioural responses that accompany that emotion.

For instance, a scenario for fear.

The situation can be that of taking an exam. It could cause a student's feelings of failure, loss and personal rejection. Fear can arise from the thoughts about such a terrible thing as failing the exam. the most likely. The most likely behavioural responses are darting eyes, trembling voice, being jumpy, running or crying. The most likely physiological responses are sweating, dry mouth, heart pounding, and hard breathing.

So when a person feels fear he experiences three different components. First are his thoughts and personal or subjective experiences, second are his physiological responses, and third are his observed behaviours.

We can define emotion as an affective experience that includes a cognitive, behavioral and physiological component.

 

Answer the questions:

1. What are primary emotions?

2. What does the hierarchy of emotions represent?

3. What are the most likely behavioural responses for fear?

4. What are the most likely physiological responses for fear?

5. What is emotion?

6. Name the three major theories of emotion.

7. What components do emotions consist of?





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