3.2.1 (system): .
3.2.2 (management system): (3.2.1) .
- (3.3.1) , (3.2.3), .
3.2.3 (quality management system): (3.2.2) (3.3.1) (3.1.1).
3.2.4 (quality policy): (3.3.1) (3.1.1), (3.2.7).
1 , (3.2.5).
2 , , .
3.2.5 (quality objective): To, (3.1.1).
1 (3.2.4).
2 (3.3.1).
3.2.6 (management): (3.3.1).
- "" , .. , . "" , "", . , " ...", " (3.2.7) ..." - .
3.2.7 (top management): , (3.3.1) .
3.2.8 (quality management): (3.3.1) (3.1.1).
- (3.2.4) (3.2.5), (3.2.9), (3.2.10), (3.2.11) (3.2.12).
3.2.9 (quality planning): (3.2.8), (3.2.5) (3.4.1) .
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- (3.7.5) .
3.2.10 (quality control): (3.2.8), .
3.2.11 (quality assurance): (3.2.8), , .
3.2.12 (quality improvement): (3.2.8), .
- , (3.2.14), (3.2.15) (3.5.4).
3.2.13 (continual improvement): (3.1.2).
- (3.4.1) , (3.9.5) (3.9.6), , (3.8.7) (3.6.5) (3.6.4).
3.2.14 (effectiveness): .
3.2.15 (efficiency): .
