) :
Mr Roberts is not available.
Mr Smith is in the conference now.
He is in a meeting at the moment.
3622
.
.
.
is speaking over the telephone now.
I'm sorry, I can't get him on the phone.
30. .
31. , .
II.
)
Would you give him/her a message?
Would you ask him/her to call me back?
Would you tell him/her that...?
Could you say that...?
Could you take a message?
Could I leave a message?
I'll call back later. Could you tell him Mr Cross phoned?
:
He / ? / ? /, ... , ...
?
?
.
, ?
) :
Would you like to leave a message?
Can I give him/her a message for you?
Is there any message?
I'd be glad to. Let me take down your number.
? / -?
- ?
, (). .
8. :
Right, so we'll meet on Monday. Goodbye.
, , . .
I'll consult the Manager and ring you up later. Thank you for calling. Goodbye.
. . .
1.
(answer phone machine), , . , , :
| Hello, this is... / My name is... | ||
| It's three o'clock on Monday | ||
| afternoon. | ||
| I'm ringing to let you know | ||
| that... | ||
| I'm calling to ask you for... / | ||
| Could you ring me back? | ||
| My number is 333-35-64. | ||
| You can get me on 333-35-64 | ||
| until five o'clock. | ||
| Thanks a lot. Goodbye. |
32. With a switchboard operator:
Operator: Hello, what number, please? Extension, please?
Caller: I want 789 78 90. Extension 33.
Operator: I'm sorry? Could you give me that again? Thank you. Hold on please. I'm putting you through... Hello, are you there?
|
|
|
Caller: Yes.
Operator: Still trying to put you through... I'm sorry, there's no reply.
Caller: Thank you. Goodbye.
33. with the secretary
Secretary: Hello, this is James & Sons. What can I do for you?
Caller: Can I speak to Mr Smith, please?
2
) :
: , . ?
: 789 78 90. 33.
: , ? . . ... , ?
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: ... , .
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: , . ?
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Secretary: Who's calling?
Caller: This is Mr Brown.
Secretary: Could you spell out your name?
Caller: for Ben; R for ROGER; for ORANGE; W for WALTER; N for NICHOLAS.
Secretary: Mr Brown?
Caller: That's right.
Secretary: Putting you through. Go ahead, please.
34. asking if someone is in:
A: Hello!
B: May I speak to Mr Black, please?
A: Speaking.
B: Good morning, Mr Black. This is Charles Snow calling.
A: Good morning, Mr Snow.
35. t he person w anted is not there:
A: Hello. May I speak to Mr Hoffman?
B: Sorry, sir. Mr Hoffman is not available. Is there any message?
A: No, thank you. I'll call back later.
B: Right. Goodbye.
: ?
: .
: ?
: Ben; R ROGER; ORANGE; W WALTER; N NICHOLAS.
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: , . .
: . .
2.
) wrong number:
A: Hello. I'd like t;o talk to Mr Judge.
B: I'm afraid you hsive the wrong number. What number were you calling?
A: I was calling 250-2099.
B: This is 250-2099. E3ut there is no one by the name (pf Judge here.
A: I'm sorry to have bothered you.
B: That's quite all right.
0 making an appointment with the secretary:
Secretary: 458-77-64.
Mr Wilson: This is Mr Wilson speaking. I would like to make an appointment vith Mr Jenkins.
Secretary: Oh, yes, Mr Wilson. Good morning. I'll get his schedule. Are you there?
Mr Wilson: Yes.
Secretary: When would you like to come, Mr Wils<on?
Mr Wilson: Tomorrow, if possible.
Secretary: I'm afraid he's tied up tomorrow. Is it urgent? If it is, perhaps we could Tit you in somewhere.
Mr Wilson: No, it isn't that urgent. Is the day after tomorrow possible?
) :
: . .
: , . ?
: 250-2099.
: 250-2099. .
|
|
|
: .
: , .
) :
: 458-77-64.
: . .
: , . . . ?
: .
: , ?
: , .
: , . ? , , .
: , . ?
JI.
Secretary: What time would you like to come?
Mr Wilson: As late as possible in the afternoon.
Secretary: I'm sorry, that afternoon's full too. How is Friday afternoon at five?
Mr Wilson: Yes, that's perfect, thank you. Goodbye.
g) confirming a ppointments:
Secretary: Hello. May I speak to Mr Perkins, please?
Mr Perkins: Perkins speaking.
Secretary: Mr Perkins, this is Mr Fox's secretary. I'm calling to confirm your appointment with Mr Fox for the next Monday at 5 p.m.
Mr Perkins: Thank you. I'm looking forward to seeing Mr Fox next Monday. Will you give him my best regards, please.
Secretary: I will. Goodbye, Mr Perkins.
Mr Perkins: Goodbye.
h) making hotel reservations:
Receptionist: New Hotel. What can I do for you?
: ?
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: , . , 5 .
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: . , .
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2.
J Tours Manager. I'd like to make reservations.
Receptionist. Just a moment. I'll connect you with the Reservation Department.
Reservation Dept Clerk: Reservations. May I help you?
JC Tours Manager. This is JC Tours speaking. I'm calling to book some accommodation for five nights next month for a group of 12 tourists.
Reservation Dept Clerk". What kind of rooms would you like to book?
JC Tours Manager. I need four single rooms and four double rooms.
Reservation Dept Clerk:. There are rooms with bath and rooms with shower. What kind would you prefer?
JC Tours Manager. Single rooms with shower and double rooms with bath, if possible.
Reservation Dept Clerk: Yes, that's all right. Four single rooms with shower and four double rooms with bath. When will the group be arriving?
JC Tours Manager. They will be arriving on 1 June and leaving on 6 June.
Reservation Dept Clerk: I would ask you to send me the list of the tourists' names by fax.
: .
: . .
: . ?
: . , 12 .
: ?
: .
: . ?
: , .
|
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|
: , . . ?
: 1 6 .
: .
1 04 II.
JC Tours Manager. That's problem. What is the number, please?
Reservation Dept Clerk: The fax number of New Hotel is 403- 43-34.
JC Tours Manager. I get it, 403- 43-34. Could you tell me what are your payment terms?
Reservation Dept Clerk: I think you should discuss this question with the Accounts Dept of the hotel.
J Tours Manager. Thank you so much.
Reservation Dept Clerk: That's all right. We'll be expecting the group on 1 June then.
1.
1. Can you put me through to Miss
Evans, please?
36. I'll see if she's in her office at the moment.
37. I've got the wrong number.
38. I'll check again.
3. You asked me to confirm the
dates of delivery.
38. Yes, that's the best time for them.
38. Yes, let me just get a note pad to write them down.
38. Yes, they'll come to London soon.
: . ?
: 403-43-34.
: , 403-43-34. ?
: , .
: .
: . 1 .
i : 2. Isn't that Brighton then?
38. No, the number has changed.
38. No, you must have the wrong area code.
38. Sorry, I may have dialled the wrong extension.
4. No, this isn't the Diamond
Mining Corp.
38. So sorry to have troubled you.
38. I'll call you again later.
38. Can you connect me with Mr Becker, please?
2.
5. Miss Iverson asked me to call this morning.
39. Sorry, your number is the wrong one.
40. Do you know the area code?
41. But there's no person of that name here.
7. I'd like to speak to Mr Kahn, please.
41. I'm afraid he's not here at the moment.
41. Well, you can't.
41. Thanks a lot.
9. Could I speak to Mr Kahn, please?
41. Who's calling?
41. Who are you?
41. What's your name?
11. Can I ring you back later?
41. Yes, ring me.
41. Yes, please do.
41. Of course, yes.
6. We can let you know what sizes are available.
41. Thank you. I know them.
41. Thanks. I am glad that's OK now.
41. Thanks. I can order what we need then.
8. Can I speak to Mr Kahn, please?
41. Hold on please.
41. Don't go away.
41. All right.
10. Who's speaking?
41. I am Mike Richardson
41. This is Mike Richardson here.
41. Mike Richardson speaking. 12. When can I reach you?
41. One hour.
41. When you want.
41. I'll be in all evening.
II.
2. :
after, call back, calling, hold the line, in, moment, reach, ring up, see, appointment, confirm, dialled, directory, extension, problems, pager, troubled
41. Hello, who's that....?
41. Just a please.
41. I'll... if she's here.
41. I'll get information you want;..., please.
41. You asked me to... when I was in town again.
41. Sorry, he's not... at the moment.
41. You can... him any evening... six o'clock.
2.
|
|
|
41. Well, I can... later if it's convenient.
41. Isn't that 155 4088? That's what I.... I think.
41. No, this is the wrong... I'll put you on to the switchboard.
41. Sorry to have... you.
41. He's not in the office at the moment. But I can try to find him on the...
41. I haven't got the new number. Shall I call... inquiries?
41. Now I can... the arrangement we made.
41. There have been some.... lately, but I think we'll soon solve them.
41. Can we make another... for next week, then?
3. , :
1
:...
: This is Mr Nicolas from the Trading House. Could you put me through to Mr Smith, please?
A
When do you think he will be back?
No thank you. I'll phone him again then. Goodbye.
3
A: Smith & Co. Can I help you?
B:...
A: I'm afraid Mr Smith is not in the office at the moment.
B:...
A: Not until Monday morning, I'm afraid. Can I give him a message?
B:
A: Can I tell him who's calling?
B:
2
A:
B: Could I speak to Mr Smith, please?
A:...
B: Yes. I'll hold on.
A:...
B: Yes, thank you. Good morning. Mr Smith. This is Mr Nichols.
4
A: Mr Smith's secretary. What can I do for you?
B:...
A: I'm afraid Mr Smith is on the other line at the moment. Would you like to hold on?
B:...
A: Hello, putting you through now.
B:...
